![]() "If you have a Louis Vuitton (bag) and it goes through the (conveyor) belt system, it is not white glove service,'' said Lisa Ouimette, an analyst in American Airlines' central baggage services office. And it applies even if you bought the suitcase the night before your flight or are checking a designer bag. Normal wear and tear, including scratches, scuff marks, stains, dents and dirt, are not covered.Įvery airline damaged bag policy has a disclaimer about normal wear and tear. Department of Transportation, may differ significantly from a passenger's definition. An airline's definition of damage, backed by the U.S. Here's what I learned: Travelers have options when it comes to damaged bags, and knowing your rights will put you in a better position to resolve the claim. Lost bags, too, as an airline permanently lost a bag of mine several years ago. It was the first time an airline damaged my bag. I pushed it into the Southwest Airlines baggage claim office to file a claim, short on time and unsure of what came next. ![]() The bright orange Kenneth Cole suitcase circled the baggage claim carousel at Dallas Love Field with what looked like an antenna.Ī piece of wire was all that remained of the retractable handle on the hardside bag. View Gallery: How airline baggage makes it from check-in to the plane ![]()
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